Ongoing Management Solutions
After successfully deploying a mobile solution, whether a field trial, deploying new devices to a fleet, or new smartphones to employees, ongoing management of these mobile devices can be challenging. This is another area Ascension Mobile can help with.
Billing Optimization and Management
These solutions are critical to keeping costs in line. Wireless Carrier Service costs can grow and change monthly, and Ascension Mobile will work to ensure costs stay in line, and wireless service plans are always optimized. For more on these solutions, click here.
Customer Service & Technical Support
The complexity of service and support can easily be overlooked as a part of any project. Providing support to every end user in the field requires support of multiple aspects of wireless service & device, and Ascension Mobile can help. Leveraging our experience and knowledge of mobility, our customer service team can assist end users with any issues that may arise in the field.
Lifecycle Management
Mobile devices cannot last forever, and managing the lifecycle of mobile devices in the field can become a time consuming chore that doesn’t begin until several months or even years into a mobile device project. As devices in the field begin to break down they need to be swapped out to keep the project going, or to keep employees productive. Ascension Mobile can handle getting devices swapped, data transferred and end users back up and running. From there Ascension Mobile can assess the device, repair the device, or properly recycle the device. Ascension Mobile can also leverage Better-Than-New™ devices to keep mobile projects running.
The last thing you want is low quality refurbished hardware. You are looking for new hardware and a way to source it over the long-haul. We know our Better-Than-New™ solution isn't the most intuitive option. However, given our commitment to quality and our repeatable processes, we are convinced that our solution is by far the best way to solve the problem of supporting custom enterprise applications on consumer devices. Now is not a good time to be shy. Please reach out, and lets put our heads together to see if our solution could possibly be the answer you've been looking for.
When we won our largest ePRO (electronic Patient Reported Outcomes) project, we needed a device that supported the software platform our software was built on. Everyone said it couldn’t be done and we would have to redevelop our software on a new platform. Thankfully, Ascension helped us identify the best device for our needs, and sourced all 3,500 units in time for us to make the deadlines from our sponsor. Ascension saved us!